DNAs – July 2022

  • In July 2022, 4771 appointments were attended
  • However, 132 appointments were not attended
  • This is equal to 30 hours and 35 minutes.

If you are unable to attend, please remember to cancel your appointment:

  • Call us on 01604 644126
  • Text back to your automatic message reminder
  • Visit the practice in person

As you are aware, GP Surgeries are generally struggling to cope with the high demand on their services and patients are often experiencing long waits when booking routine appointments. Unfortunately, many patients fail to attend their appointments without informing the practice. We appreciate that people lead busy lives and often remembering appointments is difficult; we also appreciate that circumstances can change, and the appointment may no longer be needed.

Please can you contact the Practice to let us know if you are unable to attend your booked appointment. This can be done over the telephone, in person or by replying to your text reminder. By doing this it will free up your appointment, which is no longer required, so that another patient can be booked in, allowing us to make sure we can continue to offer appointments to patients as soon as possible, and make sure that people do not have to wait for longer periods of time before a clinician can see them.

In order to try to address this problem the practice has adopted a policy whereby if a patient does not attend 3 appointments in 12 months a warning letter will be sent to the patient stating that a further occurrence may result in removal from the practice list.